All unused season tickets can be exchanged either in the Ice Flyers office or at the Pensacola Bay Center Box Office. The Box Office’s hours are Monday through Friday from 10 a.m. to 4 p.m. For Saturday and Sunday home games, the Box Office will open at noon and remain open throughout the game.
Exchanges done through the Ice Flyers office must be done on non-game days. This can be done by calling 850-466-3111, or by email at firstname.lastname@example.org.
Unused tickets follow the same policies as Buddy Passes (Not valid for $5 Nights or playoff games).
Bring your unused season tickets to the Ice Flyers Will Call tent and table where we will have your new game ticket waiting in your name. If you do not have your unused tickets to exchange, you will not be given your tickets.
Also remember that any unused 2018-19 season tickets can only be exchanged for another 2018-19 regular season game and will not be exchangeable for playoff tickets. If an exchanged ticket is not used or picked up, it cannot be exchanged again.
If you are giving your unused season tickets to a friend to exchange, please inform them of this exchange policy as well. They must exchange them on a non-game day. If there is anyone else you have using your season tickets that might give someone unused tickets, again, please inform him or her of this policy to pass on.
If you would like to donate your unused tickets to a specific local non-profit organization and/or the local military, simply drop them off at the Ice Flyers’ Front Office and we will be more than happy to donate them in your name. Please drop the tickets off at least 72 hours prior to a game day so we have time to distribute them.